Search pages, clients and actions
What the agents found, are testing and put into use, and what it proved
Every finished test, including the ones that didn't hold up
Each test has a comparison group, a success measure and a stop rule
Asked to move: 0 of 3, stops above 10%Too early to read · next read Nov 17
| Improvement | Owner | Stage | Measured by | Number | |
|---|---|---|---|---|---|
| Offer evening times in the first replyLeads · Northgate, Lakeside | Front desk | Waiting on you | Booked within 5 days | +2 to +4 ptsPredicted | |
| Remind Monday visits on Sunday afternoonVisits · Lakeside | Confirmations | Testing | Came in | Day 9 of 21Running | |
| Reply within 2 minutes on weekday morningsLeads · All locations | Front desk | Result ready | Booked within 5 days | +9 ptsSupported | |
| Offer two new times after a cancellationVisits · All locations | Confirmations | Waiting on you | Rebooked within 7 days | About 2Predicted | |
| Text before calling at BrookfieldLeads · Brookfield | Front desk | Closed | Booked within 5 days | No changeObserved | |
| Text back missed calls within a minuteLeads · All locations | Front desk | In use | Booked within 5 days | +9 ptsSupported | |
| Send a second reminder on the day of the visitVisits · All locations | Confirmations | Found | Came in | +3 to +6 ptsPredicted | |
| Name the practitioner in member check-insMembers · All locations | Member care | Found | Came back within 14 days | WatchingFound |
Results, failures and your choices all shape the next proposal