Name the practitioner in member check-ins

4 of 14 members came back after a check-in in October. 3 of the 5 check-ins that named the member's practitioner brought them back, against 1 of the other 9. That's too few to act on, so the agent keeps watching before it proposes anything.

Check-ins sent

14

Came back

4

Named practitioner

3 of 5

Without the name

1 of 9

• 14 check-ins is too few to tell
• Members who were named may differ in other ways
• The agent proposes a test only if the pattern holds