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Offer two new times after a cancellation

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Search pages, clients and actions

6 canceled visits in October have no new time.

  1. Found
  2. Proposed
  3. Testing
  4. Result
  5. In use

What the agent found

6 people canceled in October and haven't picked a new time. In past months, a text with two open times rebooked about a third of them.

Canceled, no new time
6
Rebooked before
33%
Open times this week
38
Texts to send
6
Canceled visits without a new time, by weekStill openRebooked
102121
Sep 22Sep 29Oct 6Oct 13Oct 20Oct 27

Who gets a text

  • Nina AlvarezCanceled Tuesday's introNorthgate
  • Owen HughesCanceled a stretch sessionLakeside
  • Rachel KimMissed Monday's visitLakeside

What it might mean

  • Uses the rebooking playbook you approved in September
  • One text each, inside your hours, no follow-up
  • Times come from each person's usual location

The change

Today

No message after a cancellation

Proposed

Sorry we missed you, Nina. We have Thursday at 7:00 AM or Friday at 8:00 AM open this week. Want one of those?

Uses the rebooking playbook you approved in September.

Waiting on you

Send each person two open times at their usual location.

About 2 visits rebooked, at past rates. Nothing changes until you approve.

Owner

Confirmations agentVisits · measured by rebooked within 7 days

Activity

  1. Found 6 canceled visits with no new timeOct 27
  2. Matched the rebooking playbook you approved in SeptemberOct 27