Remind Monday visits on Sunday afternoon · Northstar Wellness

Found
Proposed
Testing
Result
In use

Progress

TimeDay 9 of 21

Sample6 of 24 Monday visits

New way3 of 3
Usual way2 of 3

Asked to move: 0 of 3, stops above 10%Too early to read · next read Nov 17

What the agent found

3 of October's 4 no-shows were Monday morning visits at Lakeside, and Monday reminders went out on Saturday, about 40 hours ahead. Every second Monday visit now gets its reminder on Sunday at 4 pm.

Monday no-shows: 3 of 4
Reminder lead time: 40 h
Test: Day 9 of 21
Monday visits so far: 6

October no-shows by dayMondayOther days

30100

MonTueWedThuFri

The test

What it might mean

Only Mondays cluster; other days held steady
Sunday reminders land 17 hours ahead
It stops if more than 10% ask to move

The change

Today

Reminder: your session is Monday at 9:00 AM at Lakeside. Reply YES to confirm. (Sent Saturday)

Proposed

See you tomorrow at 9:00 AM at Lakeside! Reply YES to confirm or tell us a better time. (Sent Sunday 4 PM)

Hours and the cancellation policy stay as they are.

Test plan

Predicted +5 to +10 points showing up on Mondays

Who: Every second Monday visit at Lakeside
Compared with: The rest keep the Saturday reminder
Success measure: Came in
Guardrail: Fewer than 10% ask to move
Stop rule: Stops if replies asking to move rise above 10%
Length: 3 weeks, about 24 Monday visits