Send a second reminder on the day of the visit · Northstar Wellness

Found
Proposed
Testing
Result
In use

What the agent found

54 of 76 booked visits happened in October. 15 of the 22 that didn't had one reminder, sent two days before. You also sent 18 of 18 second reminders the agent drafted, unchanged. The agent is drafting a test.

Visits that happened: 71%
Misses with one reminder: 15 of 22
Drafts sent unchanged: 18 of 18
Target: 80%

Booked visits that happened, by weekThis weekTarget 80%

70%72%69%73%71%

Sep 29Oct 6Oct 13Oct 20Oct 27

What it might mean

Misses cluster where only one reminder went out
Your unchanged drafts show the wording is ready
The agent proposes a test on Nov 3, with a stop rule

The change

Today

One reminder, two days before

Proposed

See you at 6:00 PM today at Northgate! Reply MOVE if you need another time.

Hours and the cancellation policy stay as they are.

Test plan

Predicted +3 to +6 points of booked visits happening

Who: Half of booked visits at all 3 locations
Compared with: The other half keep one reminder
Success measure: Came in
Guardrail: Fewer than 5% reply STOP
Stop rule: Stops if more than 5% reply STOP
Length: 4 weeks