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  3. Action case

A health claim at Oakmont

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Withdraw v1 in Brand

Oakmont · Lead D.M. · Yesterday 6:42 PM

The answer
Recovery classes v1, approved Jan 12
Unsafe answer

Fynso · where it stands

The agent told a lead that recovery classes relieve back pain. It used the approved answer word for word, so the answer itself needs to change.

In use now

Recovery classes relieve aches and back pain.

Now
In use where owners accepted it
Used in October
Oakmont 3 times, Riverside once
Already sent
Stays as sent. Nothing is marked undone.

Withdrawing v1 in Brand stops new use at every location. The replacement goes through review before agents use it.

Not in this case
Listed so the case never looks more complete than it is
  • Nothing Fynso recorded for this case is missing.
  • What staff do directly in the booking system, outside Fynso, isn't visible to Fynso.
What happened
Eight questions, each answered from a record rather than from what the agent said
  1. What triggered it?
    A text from a leadReply to Oakmont's tour confirmationTue, Oct 27, 6:41 PM
  2. Who acted?
    Oakmont's local agentRunning under Nadia Haddad's authority since Aug 25
  3. Why was it allowed?
    Answering questions is on at OakmontNadia accepted the brand library, including Recovery classesRecovery classes v1
  4. What did it know?
    Recovery classes v1"Recovery classes relieve aches and back pain." Approved Jan 12 by one reviewer.Recovery classes v1
  5. What did it propose?
    An answer from the approved textNo booking or change was involved
  6. What happened?
    Sent at 6:42 PMThe weekly answer review flagged it the next morning: a health claim the brand doesn't make.Wed, Oct 28, 7:00 AM
  7. What changed?
    Nothing at the locationNo booking, price or setting changed
  8. What happened next?
    Waiting for headquartersWithdraw v1 so no agent uses it again, then approve a safe replacement